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Information for New Patients

When you arrive at our practice, you’ll be greeted by our friendly receptionist, and a staff member will assist you with filling out a new patient and medical questionnaire.

Be sure you bring the following items with you on the day of your first visit:

A list of any medications you may be taking
Your dental history
A form of payment (please see the Payment tab for the methods we accept)
Patient’s insurance information (including member ID number and policy plan/group number)

An assistant, dental hygienist or dentist will come for you when it’s time for your appointment. They will introduce themselves and then lead you to the operatory where your service or treatment will take place. There, your dental history will be reviewed. We may also familiarize ourselves with you by asking you questions about:

Your family
School or employment
And any interests or hobbies

You will then receive a complete and thorough examination of your mouth and associated areas, including an extraoral and intraoral examination, periodontal measurements to gauge the health of your gums, oral cancer screening, dental health assessment, and if needed, radiographs, photos, and models. We will discuss recommended treatment and optional treatment at this time as well as address any concerns you may have.

After the initial new patient exam, all patients will be placed on an individualized re-care examination schedule. If work has been diagnosed at your initial exam, a personal estimate will be given and appointments will be scheduled appropriately.

Should you have any questions, please feel free to discuss them with us at your first or subsequent visits. We are here to help you in any way we can. Please don’t hesitate to let us know if there is anything we can do to make you more comfortable during your visit.

Are you looking for tips on relaxing during your visit? Contact us.


Here are our forms that need to be printed out, completed and submitted manually to the office or emailed back. If you have any questions, such as what forms you need to fill out, please don’t hesitate to contact the office at 519-673-0279.

Office Policies

Appointment Policy

The nature of dental treatment requires appointments with explicit amounts of time to allow us to complete your treatment to the high standards that we constantly strive to achieve. Once your appointment is scheduled please strive to keep your reserved time.


Should you need to change a scheduled appointment, we would appreciate the courtesy of being informed at least two full business days in advance. If your appointment is for a half or full day, we require at least 4 working days’ notice. SHORT NOTICE CANCELLATIONS MAY BE SUBJECT TO A FEE.

We file most insurance claims as a courtesy for you at no cost, and reimbursement will be directed to the plan subscriber. Please bring your insurance plan information with you, including maximums. Due to the PIPEDA privacy consent act, we are unable to obtain information directly from your insurance company. Our knowledge of your plan is directly derived from the information which you provide the office with. We will work with you to ensure that you receive the maximum benefits to which you are entitled. Remember, dental insurance is intended to cover some, but not all of the cost of your dental care. Reimbursement amounts are not, and never have been, a guideline for quality care.

Financial Arrangements
Due to the amount of time that we invest in your treatment, along with material and overhead costs, we work one-on-one with each patient to establish a payment plan that is acceptable to each individual case.

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